Requesting a return
Contact [email protected] within 60 calendar days of delivery to request a return or exchange. Include your order number and the reason. Email us before posting the parcel so we can provide return instructions.
Eligible items
Eligible returns include new or lightly used items and products with defects or quality issues. Contact us with the item details so we can review your request.
Return shipping
For a customer-preference return, the customer pays the return shipping. For a product problem, the merchant covers the return shipping.
Exchanges
Email us first to arrange an exchange. A replacement is arranged after the returned items are received.
Refunds
After the return is received, we arrange the refund to the original payment method within 7 business days. This is the time to arrange the refund, not a guarantee of when it appears in your account.
A question about this policy? Email our store.